Course Overview:
Course Name SAP CRM (Customer Relationship Management)Demo Classes On Demand
Mode of Classes Online
Course Duration 30-35 Hours
Class Availability Weekdays & Weekends
Demo Training Email ID : info@greenboardlearninghub.com
CR100-BASE CUSTOMIZATION
- Over view of CRM Architecture
- Business Partner
- Business categories
- BP Roles & Grouping, BP Relationships
- Organizational Management
- Organizational Model, Org Determination
- Territory Management
- Territory Hierarchy Levels
- Product Master
- Attributes & Set Type, Hierarchies & Categories,
- Product types, Maintain Products
- Transactional Processing
- Business Transactions
- Item Category
- Partner Processing
- Partner Functions, Access Sequence,
- Determination Procedure
- Actions
- Action Profile, Conditions
- Pricing
- Condition Techniques and condition types
CR580-CRM USER INTERFACE (WEB UI)
- Business roles
- Authorization roles
- Navigation bar profile
- Work center link group
- PFCG
- Layout Profile
CR600-MARKETING
- Marketing Planner & Campaign Management
- Personalized Mail Forms
- Segment Builder
- Customer Segmentation, Attribute List, Info set
- External List Management
- Lead Management
- Lead Questionnaire
CR300-SALES
- Opportunity Management
- Copying Controls
- Sales Cycle, sales stages
- Quotation management
- Order Management
- Pricing
CR700-SERVICE
- Installed Base management
- Service agreements and service contracts
- Service plans, SLA Profiles and Response and Availability Times
- Service order management
- Complaints and Returns
- Warranty claims
CR410-INTERACTION CENTER (WEB CLIENT)
- Agent Function and Processing IC
- Agent Inbox
- Business Transactions
- Interaction History
- Tool Bar Profile
- Scripts
- Business Roles (Multiple)
- Email.
- Interaction Record
CR500-MIDDLEWARE
- Middleware overview
- RFC user creation and RFC destination
- Define Logical system and assignment
- Initial load and delta load
- Site and Subscription
- Data Monitoring
- Business Objects
- Customizing Objects
- Condition Objects
